FAQ

Everything you might want to know before turning a photo into a figurine.

FAQ

Good questions, straight answers

Can't find what you're looking for? We're happy to help.

What kind of photo works best?

A clear, well-lit photo where the face is easy to see. A full-body shot gives us the pose and outfit; a half-body photo works too, and our artists fill in the rest.

Please use photos where everyone is fully dressed. Photos with nudity, and images of celebrities or copyrighted characters, can't be turned into figurines.

Can I see my figurine before I pay?

Yes. Upload your photo and you'll get a 3D preview you can spin around and inspect from every angle. It's free, and you only order if you love it.

How big are the figurines?

Choose from 6 cm (2.4 in), 8 cm (3.1 in) or 10 cm (3.9 in) tall. The 8 cm size is the most popular: big enough for clear facial detail, small enough for a desk or shelf.

What are they made of?

Each figurine is 3D printed in full color with a matte finish and mounted on a solid base. Thin, fragile details are reinforced by our artists before printing.

How long does it take?

Your 3D preview is ready within minutes. After you order, an artist refines the model, then we print, check and pack it by hand. You'll receive a tracking number as soon as it ships.

Do you ship to my country?

We ship with tracking to the United States, Canada, Europe, Japan, South Korea, Australia and many more countries. Shipping options are shown at checkout.

Do you sell the 3D model file?

No. Pictoshape makes physical figurines only — every order is refined, printed and shipped to you as a finished piece.

What happens to my photos?

Your photos are used only to make your order and are deleted afterwards. We never show your photos or figurine publicly unless you tell us we can.