Contact Us
Questions about photos, sizes, an order, or a custom figurine? We'd like to hear from you.
Email — customer@pictoshape.com
This is the fastest way to reach us. Include your order number if you're writing about an existing order, and we'll get back to you within one business day.
Hours — Monday to Friday, 9:00am – 6:00pm (GMT+8)
Before you write in
Returns or refunds: email us within 30 days of delivery with your order number and a photo. We'll send you the return address — please don't ship to the original sender address, it delays your refund.
Where's my order: your shipping confirmation email has a tracking number you can follow on 17track or Track718. Orders take 1–5 business days to process and 5–10 business days to arrive.
Wrong or damaged figurine: send a photo with your order number and we'll sort it out.